Job Summary:

The University Library at UIC is seeking an Information Technology Support Associate (Desktop/Server Administrator).  The Desktop/Server Administrator supports the public and staff desktop computing environments in the UIC Library as well as providing Linux server systems administration support. Install, deploy and maintain desktop computing systems in a mixed environment (Windows, Macintosh). Monitor, troubleshoot, and resolve system, application and network connectivity issues. Configure and maintain Linux servers; install and configure application packages.

Key Responsibilities / Duties:

• Solve hardware and software issues for staff and public computers; identify, research, and resolve problems related to operating systems, applications, and network connectivity.
• Install, configure, test, and maintain application packages on Linux servers (e.g., Apache, MySQL, WordPress, etc.)
• Maintain system security in accordance with University security policies
• Hire, train, and manage graduate and undergraduate student employees
• Maintain hardware and software inventory
• Write and maintain systems documentation
• Maintain user accounts with Active Directory
• Train library colleagues
• Perform other related duties and participate in special projects as assigned

Minimum Acceptable Qualifications Required:

• High School Graduation or equivalent
• Minimum of (5) five years of professional IT experience within IT Support Services which includes;  demonstrated experience providing end-user technical and troubleshooting support with computer hardware, software and classroom technologies within desktop and networking environments via, telephone, ticketing systems and/or onsite resolution

Preferred Qualifications:

• Bachelor’s degree (degree in computer science, information science, or closely related field)
• Minimum 2 years of experience performing Windows and Macintosh desktop support in an organization
• Minimum 1 years of experience performing Linux systems administration in an organization
• Excellent problem solving skills.
• Experience using a configuration management tool (SCCM, lansweeper) 
• Active Directory experience
• Demonstrated experience working effectively in a team environment.
• Demonstrated ability to interact effectively with stakeholders and to provide excellent user-centered service in a in a research-intensive, fast-paced, culturally diverse higher education environment.

To Apply: For fullest consideration, please complete an online application by clicking the Apply for Position button below AND submit an Exam Request for CB5900 Information Technology Support Associate (Desktop/Server Admin) - University Library

If a degree or college coursework is required you must provide official transcripts.

Transcripts/Licenses/Certifications MUST be uploaded electronically to your online application through the "Documents" page on the Civil Service Employment Application (page 4). Be sure to select the appropriate document type before uploading the document.

Documentation of high school completion (official transcripts, copy of diploma or GED certificate) may be required in order to be eligible for this position within the University of Illinois Hospital and Health Sciences System.

If your educational institution doesn’t provide electronic transcripts they must mail the transcripts to:

University of Illinois at Chicago
Recruitment and Staffing
Human Resources Building Room 109
715 S. Wood Street M/C 862
Chicago IL 60612
Attn: CB5900 Information Technology Support Associate (Desktop/Server Admin) - University Library (HR)

Credential Assessment Exam Scoring Information:

You will not be required to report in person for this exam. The updated online application and all uploaded, relevant documents, such as a resume and/or college transcript will be used in the calculation of the exam score. These documents should be uploaded prior to submitting your exam request. 

When completing your online application, please be sure to provide detailed information about your job knowledge and specific duties and responsibilities, as your qualifications for any Civil Service position will be primarily determined based on what is contained in the application. Dates of employment and if employed on a full or part time basis (including number of hours per week) must be indicated for each position held. Additional consideration will be given to supporting documentation i.e. resume, transcripts, licenses, and certifications so please be sure to attach all applicable documents.

If an application and exam request are not submitted by the close date, the applicant/employee will not be considered and the exam request will be denied. 

For fullest consideration, the above mentioned requirements must be submitted no later than Sunday January 17, 2016

We appreciate your interest in employment at the University of Illinois at Chicago. 

The University of Illinois is an Affirmative Action/Equal Opportunity Employer.