The College of Applied Health Sciences at the University of Illinois Chicago is seeking a full time Help Desk Manager. The Help Desk Manager is a core member of the IT team for the College of Applied Health Sciences. Under minimal supervision of the Co-Directors of Information Technology, the position manages the daily IT operations of units within the College of Applied Health Sciences. They will interact directly with the end users within the College and must possess excellent spoken and written communication skills, in addition to the required technical abilities listed further below. This position requires the ability to think strategically in providing user support. The position serves as a technical expert to staff and students; create, direct, and deliver training related to computing needs; and configures and deploys new equipment; and provides full support and management of all department devices. 

• Train and manage student technicians and extra-help staff in completing support tickets, teach best practices, and cultivate good customer service skills
• Technical Support - Provide support to faculty and staff by troubleshooting computer hardware, software, peripherals, and other University computing resources
• System Administration – Assist with operating system patching, packaging, and distribution of software, providing or rescinding access to university resources via Active Directory security group
• Staff/Faculty Computer Onboarding or New Equipment Transition – Ascertain faculty/staff computing needs in order to provide a streamlined onboarding for new hires or a seamless transition for current AHS personnel
• Provide Tier 1 Support for Classroom Equipment Troubleshooting
• Coordinate with the Technology Solutions and third-party vendors any computing needs for AHS faculty and staff.

Minimum Qualifications Required:

1. Bachelor Degree within Computer Science or closely related field of study
2. Minimum 5 years of professional IT experience within IT Support Services which includes demonstrated experience providing end-user technical and troubleshooting support with computer hardware, software and classroom technologies within desktop and networking environments via, telephone, ticketing systems and/or onsite resolution.

Preferred Qualifications:

• Experience using Active Directory and Group Policy
• Experience installing operating systems and hardware troubleshooting preferred
• Experience working in higher education.

To Apply: For fullest consideration, please fully complete an online application by clicking the Apply for Position button below.

Fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections.

You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the document section of your online application.

All civil service positions require an exam.  The exam for this position is a Credentials Assessment.  You will not be required to report in person for this exam.

Credential Assessment Exam Scoring Information:

You will not be required to report in person for this exam. The updated online application and all uploaded, relevant documents, such as a resume, college transcript, certifications and licensures will be used in the calculation of the exam score. These documents should be uploaded prior to the position close date.

When completing your online application, please be sure to provide detailed information about your job knowledge and specific duties and responsibilities, as your qualifications for any Civil Service position will be primarily determined based on what is contained in the application. Dates of employment and if employed on a full or part time basis (including number of hours per week) must be indicated for each position held. Additional consideration will be given to supporting documentation i.e. resume, transcripts, licenses, and certifications so please be sure to attach all applicable documents.

For additional information regarding this position please contact Heather Ross at hross@uic.edu

If an application is not fully completed and submitted by the close date, the applicant/employee will not be considered for this position.

For fullest consideration, the above mentioned requirements must be submitted no later than 6/24/2022

We appreciate your interest in employment at the University of Illinois at Chicago.

The University of Illinois is an Affirmative Action/Equal Opportunity Employer.

This position requires Illinois residency within 180 days of the hire date.

University of Illinois faculty, staff and students are required to be fully vaccinated against COVID-19. If you are not able to receive the vaccine for medical or religious reasons, you may seek approval for an exemption in accordance with applicable University processes.

For classifications that require a degree as part of the minimum qualifications, a degree verification will be required before any offers of employment are extended.