UIC is seeking an experience Senior Academic Technologist to join our College of Nursing, Administration IT team. 

This team leader position is primarily responsible for supporting the academic audio-visual (AV) technology installed in formal and informal learning environments, including integrated multimedia systems, simulation labs, end-points, streaming technologies, and network configurations/solutions. This position provides advanced support across UIC’s ecosystem of educational technologies, including UIC's learning management systems, centrally managed tools, and collaborates in testing and integration of teaching technologies. The focus for this position is providing second-tier troubleshooting support for these systems, escalation of higher-level incidents to respective responsible parties both internal and external, associated task assignment and training for a student employee team. Additional duties include responsibility for routine preventative maintenance checks of supported systems installed in College of Nursing learning environments, following defined office procedures, suggesting improvements processes, and providing various general services to the clients of the office.

This is a full time and benefits eligible position.  UIC offers competitive salaries commensurate with experience.  In addition all full time benefits eligible positions include a comprehensive benefits package which include; Health, Dental, Vision, Life, Disability & AD&D insurance, a defined benefit pension plan as well as paid leave which includes; Vacation, Holiday and Sick.  In addition we offer tuition waivers for employees and dependents.  Click for a complete list of Employee Benefits

• Assist clients in using academic technologies, including integrated multimedia, medical simulation labs, classroom technologies, distance learning technologies, hybrid instructional environments, end-point computers and streaming conferencing systems in learning environments.
• Second-tier troubleshooting support for the academic technology systems and functions as the primary contact for procurement and support requests with contracted vendors for department-supported learning environments.
• Participate in cross training exercises with coworkers to ensure all it staff can provide a basic level of support for the various services managed by the team.
• Assign and oversee tasks to student employees.
• Assist with IT helpdesk endpoint tasks and projects as required. Perform other related duties and participate in special projects as assigned.
• Plan multimedia network solutions. Resolve multimedia network issues.
• Participate in the development of associated documentation to ensure efficient service provision and support: internal knowledgebase of procedures for common requests/incidents, training guides, manuals, and how-to documents.
• Participate in individual or group faculty development workshops in response to faculty needs.

Minimum Acceptable Qualifications Required:

1. Bachelor Degree within Computer Science or closely related field of study
2. Minimum 5 years of professional IT experience within Academic Technologies including experience in designing, developing and delivering course-related instruction using technology solutions to support university faculty in teaching courses.
3. Knowledge of the operation, troubleshooting, and maintenance of integrated multimedia systems

Preferred Qualifications: 

• Certified Technology  Specialist (CTS) and/or CompTIA A+ certification is preferred.
• Experience hiring and supervising student employees. 
• Demonstrated knowledge of the operation, troubleshooting, and maintenance of integrated multimedia systems (e.g., Shure Crestron/AMX/Extron- controlled audiovisual systems. This include elements such as projectors, LCD displays, computers, speakers, scalers, digital signal processors, etc.).
• Demonstrated knowledge of instructional technologies and visualizers (e.g., Echo360, Zoom, WebEx, Blackboard Learn) 
• Demonstrated knowledge of medical simulation labs
• Skillful with troubleshooting advance AV systems issues that involve classroom technologies (e.g., projectors, microphones, streaming applications for hybrid learning and conferencing environments).
• Ability to undertake multiple projects and tasks simultaneously.
• Knowledge of AV technologies utilization in education environment.
• Knowledge of hybrid learning applications.
• Knowledge of streaming conferencing solutions.
• Knowledge of Local Area Network (LAN) and Wide Area Network (WAN).
• Excellent customer service skills. Analytical skills to diagnose and solve problems in an economical timeframe. Create effective and detailed documentation.
• Ability to explain and instruct others in the proper operation of media, computer, communication, audio, and video systems. Ability to effectively communicate and present concepts.

To Apply: For fullest consideration, please fully complete an online application by clicking the Apply for Position button below.

Fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections.

You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the document section of your online application.

All civil service positions require an exam.  The exam for this position is a Credentials Assessment.  You will not be required to report in person for this exam.

Credential Assessment Exam Scoring Information:

You will not be required to report in person for this exam. The updated online application and all uploaded, relevant documents, such as a resume, college transcript, certifications and licensures will be used in the calculation of the exam score. These documents should be uploaded prior to the position close date.

When completing your online application, please be sure to provide detailed information about your job knowledge and specific duties and responsibilities, as your qualifications for any Civil Service position will be primarily determined based on what is contained in the application. Dates of employment and if employed on a full or part time basis (including number of hours per week) must be indicated for each position held. Additional consideration will be given to supporting documentation i.e. resume, transcripts, licenses, and certifications so please be sure to attach all applicable documents.

For additional information regarding this position please contact Heather Ross at hross@uic.edu

If an application is not fully completed and submitted by the close date, the applicant/employee will not be considered for this position.

For fullest consideration, the above mentioned requirements must be submitted no later than 7/6/2022

We appreciate your interest in employment at the University of Illinois at Chicago.

The University of Illinois is an Affirmative Action/Equal Opportunity Employer.

This position requires Illinois residency within 180 days of the hire date.

University of Illinois faculty, staff and students are required to be fully vaccinated against COVID-19. If you are not able to receive the vaccine for medical or religious reasons, you may seek approval for an exemption in accordance with applicable University processes.

For classifications that require a degree as part of the minimum qualifications, a degree verification will be required before any offers of employment are extended.