Job Summary:

The Community Worker functions as a healthcare advocate performing various patient care activities.  The Community Worker also performs outreach and education in community settings. The Community Worker is responsible for providing education and social support as outlined in the specified program. within established parameters, and consults with supervisor as questions arise for Mile Square Health Center (MSHC) or the Women, Infants, and Children (WIC) Office.

Key Responsibilities: 

• Host, participate, coordinate, and sponsor community functions to help raise awareness of Mile Square Health Center programs (i.e. school report card pick-up, health education sessions, etc.)
• Provide educational information and outreach to community residents and assist them with making decisions about health lifestyles and healthcare needs. 
• Conduct home visits in the community to help identify and recruit potential new patients. 
• Assist patients in the health market place enrollment process requiring certification as a Certified Application Counselor.
• Schedule patient appointments via the practice management system or other system as indicated. 
• Work with staff and community residents to assess their community for strengths, problems, and concerns relative to healthcare (i.e. conducting surveys).  Identify and assist in establishing services needed within the community.
• Liaison between the institution or agency and the individuals served; refer patients to support services when needed. 
• Manage initial call intake for MSHC WIC Office; and route calls and messages to appropriate individuals/departments for resolution.
• Respond to inquiries from clients in order to provide or clarify information on departmental services, policies, and procedures.
• Collaborate with other state WIC offices to ensure continuity of services; provide referrals and outreach to other appropriate community services and agencies. .
•  Draft letters and documents on behalf of patients (i.e. verification appointment letters) and the WIC Office.
• Advocate and promote breastfeeding education; provide basic breastfeeding assistance and information; refer patients to Breastfeeding Counselors if additional support is needed.
• Participate in orientation of new patients to MSHC; ensure patient receives materials and information pertinents to MSHC and state policies; i.e. hours of operation, programs/services offered, etc.
• Participate in cross-functional continuous quality improvement and corporate compliance teams; consult with related departments to coordinate seamless access to services.
• Collect, automate, and evaluate primary performance data, including conducting surveys for ongoing departmental studies; prepare and distribute statistical reports for review.
• Receive, log, and appropriately route complaints to management in the event a customer service issue cannot be resolved. Assist in conducting primary research on complaints received.
• Manage file maintenance for the WIC office; conduct inventory and order supplies; attend conferences, workshops, seminars and other WIC functions on behalf of the WIC Office at MSHC.
• Perform other related duties as assigned.

Minimum Qualifications:

1. High school diploma or equivalent.
2. One (1) year (12 months) of experience (paid or unpaid) in work related to the job to be performed.

Personal Attributed Needed To Undertake Job 

1. One year experience within a WIC program providing nutrition to mother and baby

2. Familiarity with the community as defined by the specific program

3. Skill in dealing with people from varied ethnic/social/economic backgrounds

4. Communications skills

Preferred Qualificatons:

• Ability to work extended hours as needed.
• Excellent communication skills.
• Previous or current WIC participation in the community breastfeeding experience of at least 6 months

To Apply: For fullest consideration, please fully complete an online application by clicking the Apply for Position button below.

Fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections.

You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the document section of your online application.

All civil service positions require an exam.  The exam for this position is an in-person examination and a Credentials Assessment.  

Credential Assessment Exam Scoring Information:

The updated online application and all uploaded, relevant documents, such as a resume, college transcript, certifications and licensures will be used in the calculation of the exam score. These documents should be uploaded prior to the position close date.

When completing your online application, please be sure to provide detailed information about your job knowledge and specific duties and responsibilities, as your qualifications for any Civil Service position will be primarily determined based on what is contained in the application. Dates of employment and if employed on a full or part time basis (including number of hours per week) must be indicated for each position held. Additional consideration will be given to supporting documentation i.e. resume, transcripts, licenses, and certifications so please be sure to attach all applicable documents.

For additional information regarding this position please contact mvalde5@uic.edu

If an application is not fully completed and submitted by the close date, the applicant/employee will not be considered for this position.

For fullest consideration, the above mentioned requirements must be submitted no later than 6/23/22.

We appreciate your interest in employment at the University of Illinois at Chicago.

The University of Illinois is an Affirmative Action/Equal Opportunity Employer.

This position requires Illinois residency within 180 days of the hire date.

University of Illinois faculty, staff and students are required to be fully vaccinated against COVID-19. If you are not able to receive the vaccine for medical or religious reasons, you may seek approval for an exemption in accordance with applicable University processes.

For classifications that require a degree as part of the minimum qualifications, a degree verification will be required before any offers of employment are extended.