The Univeersity of Illinois Hospital & Health Sciences System (UI Health) is seeking to fill the position of Training & Development Specialist (Principal Trainer - IS Education) for the Information Technology Services department.  Reporting to the Manager of IS Education, the Training and Development Specialist I (Principal Trainer - IS Education) delivers learning and organizational development interventions to effectively on-board, train, coach, and measure performance of staff in meeting established organizational goals. Work is focused on developing and delivering systems, workflow and technology training to employees and physicians who use the Electronic Health Record system, specifically Epic and other clinical/reporting systems or technologies on an on-going basis, as well as consulting with staff to provide systems or technology training services to access, revenue, clinical, lab, pharmacy and ambulatory staff.

• Identifies development needs within the organization based on requests, ongoing needs assessments, and other indicators such as employee opinion, data or system upgrades. Determines and communicates appropriate intervention based on results of needs assessment.

• Designs and delivers role and skill-based training to a wide range of audiences, up to and including senior executives, as well as small and large groups.

• Develops and maintains training materials, communication tools, videos and eLearning materials available through a variety of sources. Keeps contents up-to-date in a timely manner to ensure employees have most current information.

• Participates in the delivery and content development of organization-wide Epic EMR and other systems and technology training programs including, but not limited to, program design, workflow documentation, curriculum development, and maintenance of training or communication materials in compliance with regulatory requirements, system changes or optimizations, and ongoing quality improvement initiatives.

• Manages pre-and post-learning activities, communications and materials. Provides support to end users and addresses questions or problems as needed.

• Measures and reports on training and system analytics such as attendance, course completion, assessment scores and learning impact, among other things such as system usage rates.

• Continuously updates programs based on feedback.

• Identifies system change management needs via requests, ongoing needs assessment and other indicators such as employee opinion, system metrics or system updates. With support from others, determines and designs development interventions in response to identified needs. Communicates and implements appropriate interventions based on results of needs assessment.

• Consults with leaders on system issues impacting individual, departmental, and organizations performance. With support from others, designs and delivers customized system development interventions to address issues.

• Consults with business partners, delivers individual and team coaching for staff. Exercises independent judgment to address specific issues that require risk assessment in line with organizational system objectives, goals, or policies.

• Works with various teams in the organization to identify, investigate and resolve system concerns and issues.

• Maintains training systems as appropriate including Learning Management System, training-related EMR systems, training repositories including SharePoint and others as needed.

• Successfully complete manager identified, required system training and certifications needed to support assigned applications within communicated timeframes.

• Assists with various special projects and other duties as requested.

Minimum Acceptable Qualifications

1. Any one or any combination of the following, totaling four years (48 months), from the categories below:
   1. credit for college training leading to a major or concentration in education or other fields related to training and development such as human resource administration or business administration or closely related fields
      • 30 semester hours equals 12 months
      • 60 semester hours equals 24 months
      • 90 semester hours equals 36 months
      • 120 semester hours or a Bachelor's Degree equals 48 months
   2. credit for college training leading to a major or concentration in fields other than those previously listed
   3. Bachelor’s Degree equals 3 years (36 months)
   4. Master’s Degree equals 4 years (48 months)
   5. work experience as a human resource or training professional
2. Two years of professional work experience in the training and development profession ¹

• Demonstrated experience developing and delivering systems, workflow & technology training in the Electronic Health Record such as Epic clinical applications.

¹ A Master's degree in education or other fields closely related to training and development (such as human resource administration or business administration) or a Master's degree with a concentration in these fields may be substituted for one year of such experience.

Preferred Qualifications

•   Bachelor’s Degree preferred in Adult Education, Information Systems Management, related information management field, or a clinical area of study.
• Minimum 2 years of professional work experience in the organizational development or training and development profession. 
• Demonstrated experience developing and delivering systems, workflow & technology training in the Electronic Health Record such as Epic clinical applications.
• Knowledge of adult learning principles and multiple training environments, computer based training, and blended learning.
• Demonstrated knowledge of system training development and implementation.
• Demonstrated system training delivery skills.
• Ability to manage goals and deadlines while handling multiple projects.
• Ability to consult and interact with various levels of leadership.
• Demonstrated ability to work independently, as well as, in a team environment.
• Demonstrated ability to work on cross-functional project teams.
• Proficient in Adobe Captivate and Microsoft Office applications for the production of training materials.
• Strong presentation, verbal and written communication skills.
• Certification in one or more of the following Epic track(s)/application(s) or related certification area:

 - ASAP
 - Beacon
 - Beaker
 - Cadence 
 - Cogito
 - Cupid
 - EpicCare Ambulatory
 - EpicCare Inpatient Clinical Documentation
 - EpicCare Inpatient Procedures Orders
 - Grand Central
 - Healthy Planet
 - HIM and Identity
 - Home Health and Hospice
 - OpTime and Anesthesia
 - Prelude
 - Radiant
 - Resolute Hospital or Professional Billing
 - Stork
 - Tapestry
 - Willow

To Apply: For fullest consideration, please fully complete an online application by clicking the Apply for Position button below.

Fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections.

You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the document section of your online application.

All civil service positions require an exam.  The exam for this position is a Credentials Assessment.  You will not be required to report in person for this exam.

Credential Assessment Exam Scoring Information:

You will not be required to report in person for this exam. The updated online application and all uploaded, relevant documents, such as a resume, college transcript, certifications and licensures will be used in the calculation of the exam score. These documents should be uploaded prior to the position close date.

When completing your online application, please be sure to provide detailed information about your job knowledge and specific duties and responsibilities, as your qualifications for any Civil Service position will be primarily determined based on what is contained in the application. Dates of employment and if employed on a full or part time basis (including number of hours per week) must be indicated for each position held. Additional consideration will be given to supporting documentation i.e. resume, transcripts, licenses, and certifications so please be sure to attach all applicable documents.

For additional information regarding this position please contact Latrice Nurse at lnurse@uic.edu.

If an application is not fully completed and submitted by the close date, the applicant/employee will not be considered for this position.

For fullest consideration, the above mentioned requirements must be submitted no later than 6/30/2022.

We appreciate your interest in employment at the University of Illinois at Chicago.

The University of Illinois is an Affirmative Action/Equal Opportunity Employer.

This position requires Illinois residency within 180 days of the hire date.

University of Illinois faculty, staff and students are required to be fully vaccinated against COVID-19. If you are not able to receive the vaccine for medical or religious reasons, you may seek approval for an exemption in accordance with applicable University processes.

For classifications that require a degree as part of the minimum qualifications, a degree verification will be required before any offers of employment are extended.