UIC is seeking a full time IT Manager/Administrative Coordinator (Assistant Director, Audio Visual Services & Infrastructure) to join the Center for the Advancement of Teaching Excellence, Learning Technology Solutions (CATE-LTS) team. 

As part of the Center for the Advancement of Teaching Excellence, Learning Technology Solutions (CATE-LTS) this position works closely with both frontline support teams and audiovisual/IT solution architects to provide reliable, best-in-class experiences for university customers in general-use learning spaces. Supports AV system innovation, integration, programming, testing, documentation, and deployment of optimized solutions in line with defined AV/IT architecture and strategy. Reviews system data and customer feedback, directing operational support and providing recommendations for improvement. Demonstrates CATE values in action.

• Guides the efforts of audiovisual engineers implementing AV solutions. Builds strong, collaborative relationships across campus with customer and stakeholder groups to understand their technology needs in learning and collaborative spaces. Provides recommendations for incorporating stakeholder needs and feedback into AV systems.
• Delivers and supports complex, integrated AV and video teleconference (VTC) systems across campus. Ensures proper integration and functionality of all sound, projection, and collaboration capabilities in general-use classrooms and workspaces. Delivers AV system solutions based on project specifications, drawings, and/or functional requirements. Designs, delivers, and maintains a network of AV/IT assets and data to provide high-quality teaching and learning experiences in UIC’s learning spaces.
• Follows CATE-LTS standards, procedures and protocols related to the escalation, follow up, and resolution of technology issues, problems, and requests. Provides documentation and instruction as needed to optimize frontline service teams and minimize operational problems. Implements strategic AV/IT design developed in partnership with AV/IT solutions architects. Maintains relationships with vendors to stay apprised of innovative and upcoming technology innovations. 
• Analyzes usage data to continuously improve the customer experience with AV/VTC technology solutions. Analyzes problem data by performing root cause analysis activities. Identifies and recommends realistic solutions for problem resolution and prevention. Maintains currency on AV and VTC solutions, installation and integration skills, and industry trends. Possesses a deeply technical understanding of AV solution technology. Stays apprised on innovative trends and identifies opportunities to implement technologies (e.g., augmented, and virtual reality, lecture capture, etc.)
• Supports the learning environment team’s vision process improvement efforts within the team and across the university IT groups. Works closely with team members and management to implement and support effective solutions for AV/IT. Aids the cultivation of an inclusive environment and a culture of trust and transparency, sharing information broadly, openly, and deliberately. Builds and maintains collaborative relationships with diverse team members, peers, and leaders. Actively embodies CATE values and behaviors (e.g., accountability, ethics, best-in-class customer service).

Minimum Qualifications Required:

1. Bachelor degree in a technical or STEM related field of study
2. A minimum of 6 years professional IT experience of which a minimum of 2 years in a supervisory of lead worker capacity
3. Demonstrated experience with IT Support Services which includes experience providing end-user technical and troubleshooting support with computer hardware, software and classroom technologies within desktop and networking environments via, telephone, ticketing systems and/or onsite resolution.

Preferred Qualifications:

• Certified Technology Specialist- Design (CTS-D) or similar certification. 
• Experience with TDX or similar customer-issue ticketing systems. 
• Experience in higher education.
• 8 years of professional IT experience. 
• Established knowledge and proficiency in designing networked AV systems, with proven ability to design, build, and test AV solutions based on project specifications.

To Apply: For fullest consideration, please fully complete an online application by clicking the Apply for Position button below.

Fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections.

You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the document section of your online application.

All civil service positions require an exam.  The exam for this position is a Credentials Assessment.  You will not be required to report in person for this exam.

Credential Assessment Exam Scoring Information:

You will not be required to report in person for this exam. The updated online application and all uploaded, relevant documents, such as a resume, college transcript, certifications and licensures will be used in the calculation of the exam score. These documents should be uploaded prior to the position close date.

When completing your online application, please be sure to provide detailed information about your job knowledge and specific duties and responsibilities, as your qualifications for any Civil Service position will be primarily determined based on what is contained in the application. Dates of employment and if employed on a full or part time basis (including number of hours per week) must be indicated for each position held. Additional consideration will be given to supporting documentation i.e. resume, transcripts, licenses, and certifications so please be sure to attach all applicable documents.

For additional information regarding this position please contact Heather Ross at hross@uic.edu

If an application is not fully completed and submitted by the close date, the applicant/employee will not be considered for this position.

For fullest consideration, the above mentioned requirements must be submitted no later than 6/27/2022.

We appreciate your interest in employment at the University of Illinois at Chicago.

The University of Illinois is an Affirmative Action/Equal Opportunity Employer.

This position requires Illinois residency within 180 days of the hire date.

University of Illinois faculty, staff and students are required to be fully vaccinated against COVID-19. If you are not able to receive the vaccine for medical or religious reasons, you may seek approval for an exemption in accordance with applicable University processes.

For classifications that require a degree as part of the minimum qualifications, a degree verification will be required before any offers of employment are extended.