This position manages the day-to-day operations of the Summer Session Office to facilitate recruitment, admission, and enrollment of visiting and current undergraduate students in UIC’s Summer Session. Acts as main point of student contact for all matters related to summer programs and advises students on enrollment requirements and procedures. Responsible for the development and execution of the annual student services and communications plan. Participates in all other facets of summer session administration including marketing, and budget and data management. Works closely and collaboratively with staff in admissions, recruitment, registration, and academic units.

Duties:

Student Services/Advising

• Acts as primary resource and contact point for prospective and current UIC students (primarily undergraduates) on enrollment issues related to summer.
• Advises students on summer admission and course registration requirements. Evaluates student enrollment issues and works to resolve with admissions, registration, and college/department contacts (missed deadlines, special registration approvals, etc.).
• Writes and oversees all communications with students through a variety of channels (emails, chats, phone, social media, etc.). Develops and executes comprehensive student communication plan that guides students through the enrollment lifecycle (from inquiry, admission, registration to post-enrollment).
• Plans and oversees the day-to-day operation of student services, including coverage of reception desk.
• Develops and monitors operational activity reports to ensure consistent delivery of high quality customer service (phone coverage, email coverage, etc).
• Develops and documents new procedures as needed.
• Consults and advises senior staff on student service needs.

Student Outreach/Recruitment

• Responsible for accuracy of all student service and recruitment information prepared by Summer Session Office (emails, postal mailings, brochures, internal documentation, etc.).
• Manages Summer Session website and updates content. Assists in establishing and monitoring tracking mechanisms for the online presence of the UIC Summer Session (web/digital analytics).
• Participates in development of recruitment/marketing plan and materials. Develops and executes social media plan.
• Conducts presentations and works Summer Session booth/table at campus events to promote Summer Session.

Enrollment and Data Management

• Maintains email database file of visiting summer students to track their progress through the enrollment lifecycle. Prepares email lists from campus data warehouse for recruitment and student service communications as needed.
• Assembles and maintains updated summer course list. Maintains database of historical summer course offerings and enrollments.
• Monitors enrollment activity, identifies enrollment trends, and notifies senior staff of course capacity issues.
• Assists in program data collection and report production. Gathers, analyzes, and synthesizes summer activity and enrollment, revenue, and scheduling data as it relates to student success and program effectiveness.

Program Administration and Management

• Participates in strategic planning for Summer Session program and integrates objectives supporting the university's retention and graduation rate goals into student advising and communications.
• Develops and maintains strong working relationships with Admissions, Registrar, Office of Student Systems Services, college/departments and other campus units. Meets as needed to develop, coordinate and streamline workflow and collaborative procedures for student admission and enrollment.
• Supports development and implementation of new Summer Session initiatives, managing the student communications and tracking, as needed.

Instructional Budget Management

• Provides support for course planning and budgeting process.
• Collects and conducts initial review of submitted college/departmental summer instructional budget proposals.
• Assists in preparation of final approved summer instructional budget and the transfers of approved funding.

Staff Management

• Assesses staffing needs and hires, trains, and manages part-time staff as needed.
• Develops and maintains training materials and student services reference guides.

Perform other related duties and participate in special projects as assigned.

MINIMUM QUALIFICATIONS

1. Bachelor’s degree.
2. Demonstrated experience providing student advising in an educational environment.

PREFERRED QUALIFICATIONS

• 3 years demonstrated experience providing student advising in an educational environment.
• Working knowledge of Microsoft Office (particularly Word and Excel), website content management, email management system, and social media. Familiarity with CRM, campus-based applications (Banner, Web Intelligence, etc.), and undergraduate curriculum a plus.
• Knowledge of university and higher education systems and processes. Ability to handle multiple projects with competing deadlines; strong attention to detail.
• Excellent verbal and written communication skills to communicate with a broad range of senior level administrators.
• Excellent written and verbal communication skills across various channels.
  Strong customer service orientation with the ability to listen actively, instruct clearly.
• Attention to detail, and able to multi-task and work collaboratively to resolve student issues.

To Apply: For fullest consideration, please fully complete an online application by clicking the Apply for Position button below.

Fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections.

You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the document section of your online application.

All civil service positions require an exam.  The exam for this position is a Credentials Assessment.  You will not be required to report in person for this exam.

Credential Assessment Exam Scoring Information:

You will not be required to report in person for this exam. The updated online application and all uploaded, relevant documents, such as a resume, college transcript, certifications and licensures will be used in the calculation of the exam score. These documents should be uploaded prior to the position close date.

When completing your online application, please be sure to provide detailed information about your job knowledge and specific duties and responsibilities, as your qualifications for any Civil Service position will be primarily determined based on what is contained in the application. Dates of employment and if employed on a full or part time basis (including number of hours per week) must be indicated for each position held. Additional consideration will be given to supporting documentation i.e. resume, transcripts, licenses, and certifications so please be sure to attach all applicable documents.

For additional information regarding this position please contact asanti4@uic.edu.

If an application is not fully completed and submitted by the close date, the applicant/employee will not be considered for this position.

For fullest consideration, the above mentioned requirements must be submitted no later than May 25, 2022.

We appreciate your interest in employment at the University of Illinois at Chicago.

The University of Illinois is an Affirmative Action/Equal Opportunity Employer.

This position requires Illinois residency within 180 days of the hire date.

University of Illinois faculty, staff and students are required to be fully vaccinated against COVID-19. If you are not able to receive the vaccine for medical or religious reasons, you may seek approval for an exemption in accordance with applicable University processes.

For classifications that require a degree as part of the minimum qualifications, a degree verification will be required before any offers of employment are extended.