Responsible for supervising parking enforcement operations which includes but not limited to motorist assistance, dispatch services, and other customer relations functions. 

20% (High Competency) Responsible for supervising parking employees.

1. Assist in training and instruction support staff and student employees in parking operations and procedures.
2. Inspect the progress and completion of work assignments given to employees.
3. Evaluate and rate employees with respect to attendance, punctuality, performance and work attitude.  
4. Schedule shifts, vacations and days off, ensuring that all stations are staffed as required.
5. Review and tabulate time worked documents for employees on your shift.
6. Interview and recommend appointment of potential status and student employees.
7. Provide for the relief of parking cashiers, PSA’s and student attendants during break and lunch periods.

10% (Intermediate Competency) Make daily periodic tours of parking facilities to check that vehicles are parked appropriately and that safety, security, and control procedures are being followed.

10% (Intermediate Competency) Assist cashiers, PSA’s or student attendants when they may be confronted by angry or hostile parking patrons. Representing Campus Parking Services in a courteous, businesslike manner.

10% (Intermediate Competency) Respond to and assist in resolving emergency situations such as power failures, vehicle accidents in lots, injury to customers, etc.

10% (Intermediate Competency) Based on thorough knowledge of parking operations, make recommendations for revisions in parking regulations, and/or enforcement procedures.

10% (Intermediate Competency) Assist motorists who need motorist assistance services.

5% (Low Competency) Supervise the regulation of traffic into and out of parking facilities during special events and unforeseen situations such as unscheduled relocations, equipment malfunction or traffic congestion.

5% (Low Competency) Prepare daily reports concerning cash, car counts, escort activities, parking lot conditions.

5% (Low Competency) Assist in planning and implementing motorist assistance program.

5% (Low Competency) Initiate the procedure for, and coordinate if necessary, towing of vehicles as required by Parking Rules and Regulations of parking policies.

5% (Low Competency) Responsible for parking vehicle, radios, pagers, traffic control equipment, and any other department issued equipment.

5% (Low Competency) Perform other duties as assigned.

Minimum Acceptable Qualifications Required:

1. High school graduation or equivalent.
2. Six (6) months of customer service experience or experience in parking enforcement and/or motorist assistance/service activities.
3. Two (2) years (24 months) of experience performing parking enforcement and/or motorist assistance/service activities, one (1) year (12 months) of which was comparable to the Parking Services Agent II level.
4. Possession of a valid and current State of Illinois driver’s license. (Must upload a copy of your Driver's License)
5. No record of conviction of a felony or a crime involving moral turpitude.

To Apply: For fullest consideration, please fully complete an online application by clicking the Apply for Position button below.

Fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections.

You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the document section of your online application.

All civil service positions require an exam.  The exam for this position is a Credentials Assessment.  You will not be required to report in person for this exam.

Credential Assessment Exam Scoring Information:

You will not be required to report in person for this exam. The updated online application and all uploaded, relevant documents, such as a resume, college transcript, certifications and licensures will be used in the calculation of the exam score. These documents should be uploaded prior to the position close date.

When completing your online application, please be sure to provide detailed information about your job knowledge and specific duties and responsibilities, as your qualifications for any Civil Service position will be primarily determined based on what is contained in the application. Dates of employment and if employed on a full or part time basis (including number of hours per week) must be indicated for each position held. Additional consideration will be given to supporting documentation i.e. resume, transcripts, licenses, and certifications so please be sure to attach all applicable documents.

For additional information regarding this position please contact mbargans@uic.edu.

If an application is not fully completed and submitted by the close date, the applicant/employee will not be considered for this position.

For fullest consideration, the above mentioned requirements must be submitted no later than 6/29/22.

We appreciate your interest in employment at the University of Illinois at Chicago.

The University of Illinois is an Affirmative Action/Equal Opportunity Employer.

University of Illinois faculty, staff and students are required to be fully vaccinated against COVID-19. If you are not able to receive the vaccine for medical or religious reasons, you may seek approval for an exemption in accordance with applicable University processes.

For classifications that require a degree as part of the minimum qualifications, a degree verification will be required before any offers of employment are extended.