UI Health is seeking a full time Customer Service Assistant to join our Diagnostic Services Team.  The overall function is to provide, monitor and assure high quality service to our patients.

UI Health offers competitive hourly pay rates commensurate with experience.  In addition all full time benefits eligible positions include a comprehensive benefits package which include; Health, Dental, Vision, Life, Disability & AD&D insurance, a defined benefit pension plan as well as paid leave which includes; Vacation, Holiday and Sick.  In addition we offer tuition waivers for employees and dependents.  Click for a complete list of Employee Benefits

The work schedule will include days and evenings for a total of 37.5 hours per week.  

• Registers and processes imaging orders utilizing EPIC.
• Greets inpatients/visitors and ascertains their needs regarding Imaging Services. 
• Retrieves and process requests.
• Schedules patients for imaging examinations via phone and in person utilizing specific imaging protocols and instructions.  Coordinates appointments with clinics.
• Ascertains that patients receive appropriate instructions either verbal or written for the specific examination.
• Confers with other sections and/or departments to attain quality and timely service for patients and physicians.
• Utilize phone etiquette when answering all incoming/out-going calls regarding patient service. 
• Responds to routine inquiries from clients in order to provide or clarify information on departmental services, policies and procedures.
• Resolves customer complaints and refers unresolved customer grievances to designated personnel for further investigation
• Performs other related duties as assigned
   

Minimum Acceptable Qualifications Required:

1.  High school graduation or equivalent
2.  Any combination totaling 18 months from the following categories:

A. Responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration, or other closely related experience

  Or

B. College coursework which included courses in business administration, communications, public relations or similar area of study as measured by the following conversion table or its proportional equivalent:

• 30 semester hours equals 1 year (12 months)
• 60 semester hours equals 2 years (24 months)

To Apply: For fullest consideration, please fully complete an online application by clicking the Apply for Position button below.

Fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections.

You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the document section of your online application.

All civil service positions require an exam. This exam is an in-person exam and you will be required to report in person for this exam at the UIC Campus. All applicants that meet the minimum qualifications will be scheduled for an Exam Date and Time. Applicants will be notified in advance and will be given exam date instructions including location.

When completing your online application, please be sure to provide detailed information about your job knowledge and specific duties and responsibilities, as your qualifications for any Civil Service position will be primarily determined based on what is contained in the application. Dates of employment and if employed on a full or part time basis (including number of hours per week) must be indicated for each position held. Additional consideration will be given to supporting documentation i.e. resume, transcripts, licenses, and certifications so please be sure to attach all applicable documents.

For additional information regarding this position please contact Daisy Fuentes daisyf2@uic.edu

If an application is not fully completed and submitted by the close date, the applicant/employee will not be considered for this position.

For fullest consideration, the above mentioned requirements must be submitted no later than  5/23//2022.

We appreciate your interest in employment at the University of Illinois at Chicago.

The University of Illinois is an Affirmative Action/Equal Opportunity Employer.

This position requires Illinois residency within 180 days of the hire date. 

University of Illinois faculty, staff and students are required to be fully vaccinated against COVID-19. If you are not able to receive the vaccine for medical or religious reasons, you may seek approval for an exemption in accordance with applicable University processes.

For classifications that require a degree as part of the minimum qualifications, a degree verification will be required before any offers of employment are extended.