Two (2) Positions Available

Customer Service Representative (Transplant Assistant) is responsible for the clerical coordination of transplant recipients. Duties include obtaining medical reports. Securing insurance information, scheduling transplant evaluations, monitor and distribute necessary transplant materials to community physicians, dialysis units and patients many of whom are from a largely Spanish speaking population; schedule and assemble materials for compatibility testing, word processing.

Responds to voicemails, answers phones and routes calls to the appropriate parties. Distributes, organizes and files faxes.

Interviews patients to obtain all demographic and financial information. Schedules patient appointments. Confirms, notifies and reminds patients of appointment and/or changes.

Investigates fails, cancels, and no shows from the previous week. Reschedule appointments.

Communicates with transplant coordinator, clinic staff, and providers to inform them of upcoming week's clinic schedules.

Resolves any patient concerns or problems that require immediate response or report problems to Transplant Coordinator/RN or Transplant Clinic Manager.

Requests medical records. Continually follows up on requests to obtain reports prior to evaluation; document actions taken

Responsible for communicating with various Insurance carriers to determine what is required to obtain authorization and providing appropriate material in an expeditious manner.

Composes and/ or type correspondence, in-service material, etc. and proof read same.
 
Responsible for monitoring and sending necessary transplant work up materials, e.g., transplant work up sheets, patient questionnaires, release of records forms, etc. to all  area dialysis units and nephrologists.

Create flyers for transplant information meetings and patient support groups; Filing and record management; breakdown of patient charts; Order office supplies, medical supplies and forms; monitor usage/supply of same;

Other administrative and support duties as assigned (faxing, copying, etc)

CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER

1. High school graduation or equivalent

2. Any combination totaling three (3) years (36 months) from the following categories:
a. responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience
OR
b. college coursework as measured by the following conversion table or its proportional equivalent:
i. 30 semester hours equals 1 year (12 months)
ii. 60 semester hours equals 2 years (24 months)
iii. 90 semester hours equals 3 years (36 months)
iv. 120 semester hours equals 4 years (48 months)

3. One (1) year (12 months) of work experience comparable to that gained as a Customer Service Representative