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Job Details

Lombard, IL - Bilingual Customer Service Assistant (Job ID #142902)
Division of Specialized Care for Children
Civil Service
Division of Specialized Care for Children
03/08/2021
Days
Monday - Friday 8:00 am - 4:30 pm

The position is responsible for performing receptionist duties utilizing English/Spanish bilingual skills.

~~Answers main multi-line telephone console and announces calls to the Regional Office staff. Provides spoken and or written translation to staff for Spanish speaking children and their families.
Retrieves and electronically distributes messages from voice mail utilizing bilingual skills.

Processes incoming and outgoing mail and faxes utilizing bilingual skills

Greets, announces and directs visitors utilizing bilingual skills. 

Maintains a Visitor’s Log.

Monitors and orders supplies. 

Responsible for keeping inventory current and reporting to Central Office as required.

Acts as liaison with landlord and maintenance providers utilizing bilingual skills.

Prepares and submits Bi-weekly time sheets.

Responsible for maintaining office machines.

Keeps printers and copier filled with paper and toner. 

Monitors and refills postage meter as needed. 

Reports copy counts and postage usage to Central Office. 

Maintains shredder and requests repair service when needed.

Maintains records and coordinates schedule for use of the state car.   Forwards gas receipts, submits odometer readings, tracks mileage and schedules oil changes.

Provides support to Care Coordination staff. 

Receives client referral information from agencies. 

Prepares client forms utilizing bilingual skills, scans and uploads documents and shreds PHI.

Provides support for the coordination of Clinics. 

Maintains clinic spreadsheets and mail merges. 

Prepares form letters and reports utilizing bilingual skills. 

Packs and un-packs records and materials for clinics.

Others duties as assigned.

1. High school graduation or equivalent

2. Any combination totaling 18 months from the following categories:

College coursework as measured by the following conversion table or its proportional equivalent:
• 30 semester hours equals 1 year (12 months)
• 60 semester hours equals 2 years (24 months)
 
Bilingual English/Spanish

Responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience

 

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The University of Illinois at Chicago is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.


Offers of employment by the University of Illinois may be subject to approval by the University’s Board of Trustees and are made contingent upon the candidate’s successful completion of any criminal background checks and other pre-employment assessments that may be required for the position being offered. Additional information regarding such pre-employment checks and assessments may be provided as applicable during the hiring process.

The University of Illinois System requires candidates selected for hire to disclose any documented finding of sexual misconduct or sexual harassment and to authorize inquiries to current and former employers regarding findings of sexual misconduct or sexual harassment. For more information, visit https://www.hr.uillinois.edu/cms/One.aspx?portalId=4292&pageId=1411899

 

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