Job Summary

The University of Illinois is seeking a full time Assistant Director of Clinical Support Operations to join the Center for Women's Health.

This position will assist in the direction of clinic-support operations and services of one or more Ambulatory Clinics, including finance management and program development. Assists the Director in developing and implementing new policies, procedures, and work practices for the Clinics.

Job Requirements and Duties

Operations Management

Perform clinic rounds to ensure efficient operation of the clinic. Examine nursing stations to prevent any delays in delivery of patients' services. Monitor patient flow through customer satisfaction program development.

Analyze patient charts to generate patients' audits and census reports at physicians' requests.

Maintain referrals database.

Development of New Policies/Procedures/Work Practices

Contribute and support the development of new policies, procedures, systems or work practices by coordinating the input of others. Participate in new disciplines (specialties) program development. Review compliance issues and safety protocols in the clinic.

Staff Training

Prepare and deliver educational materials on teamwork, professional courtesy, and procedural consistency in the clinic to customer service reps.

Finance / Budget Management

Assist senior management with budget preparation: analyze prior year clinic performance statistical data (patients' number, patients' mix, visits per physician, etc.) and project business growth.

Monitor monthly supply budget. Obtain medical supplies for new physicians. Generate reports through Doc Direct to track spending on medical supplies and equipment.

Develop personnel and general expense budgets.

Staff Management

Interview, hire, orient, lead, mentor and evaluate performance of staff to meet Departmental and organizational needs.

Performs other related duties and participates in special projects as assigned.

Minimum Acceptable Qualifications

1. Bachelor's degree in business administration, accounting, or a closely related field
   AND
   Three (3) years (36 months) of work experience as a fiscal manager or administrator in a health care facility that involved the management of a medical practice plan
   OR
2. Bachelor's degree in another field
   AND
   Five (5) years (60 months) of business experience in a non-clerical position that involved organizing, planning, and decision-making responsibilities, three (3) years (36 months) of work experience must come from work as a fiscal manager or administrator in a health care facility that involved the management of a medical practice plan
   OR
3. Seven (7) years (84 months) of business experience in a non-clerical position that involved organizing, planning, and decision-making responsibilities, three (3) years (36 months) of work experience must come from work as a fiscal manager or administrator in a health care facility that involved the management of a medical practice plan

Preferred Qualifications:

Excellent attendance.
Experience in ambulatory care and / or women's health

To Apply: For fullest consideration, please complete an online application by clicking the Apply for Position button below.

Please upload all valid certifications and transcripts within the document section of your online application. Documentation of high school completion (official transcripts, copy of diploma or GED certificate) is required in order to be eligible for this position within the University of Illinois Hospital and Health Sciences System.

All civil service positions require an exam.  The exam for this position is a Credentials Assessment.  You will not be required to report in person for this exam.

Credential Assessment Exam Scoring Information:

The updated online application and all uploaded, relevant documents, such as a resume and/or college transcript will be used in the calculation of the exam score. These documents should be uploaded prior to the position close date. 

When completing your online application, please be sure to provide detailed information about your job knowledge and specific duties and responsibilities, as your qualifications for any Civil Service position will be primarily determined based on what is contained in the application. Dates of employment and if employed on a full or part time basis (including number of hours per week) must be indicated for each position held. Additional consideration will be given to supporting documentation i.e. resume, transcripts, licenses, and certifications so please be sure to attach all applicable documents.

If a degree or college coursework is required, you must provide official transcripts.

Transcripts/Licenses/Certifications MUST be uploaded electronically to your online application through the "Documents" page on the Civil Service Employment Application (page 4). Be sure to select the appropriate document type before uploading the document.

If your educational institution provides electronic transcripts, please have them sent to alsera@uic.edu

If your educational institution doesn’t provide electronic transcripts, they must mail the transcripts to:

University of Illinois at Chicago
Recruitment and Staffing
Human Resources Building Room 109
715 S. Wood Street M/C 862
Chicago IL 60612
Attn: H81005- Assistant Director of Clinical Support Operations-AH

If an application and all applicable forms, transcripts, and supporting documents are not submitted by the close date, the applicant/employee will not be considered for this position and will be denied. 

For fullest consideration, the above mentioned requirements must be submitted no later than Tueday, March 2, 2021. 

We appreciate your interest in employment at the University of Illinois at Chicago. 

The University of Illinois is an Affirmative Action/Equal Opportunity Employer.  

This position requires Illinois residency within 180 days of the hire date.