To perform role in providing patient centered service and satisfaction for the Oral and Maxillofacial Surgery Department as well as maintaining financial responsibility for collections and accounts receivables.  Also, to monitor the accuracy of patient accounts including but not limited to patient demographics and insurance information.

• Follows patient check in/out procedures ensuring accurate input of information including patient demographics, insurance and other patient care necessary information into the clinical software Axium.
• Responsible for the review and collection of patient balances
• Post patient account payments via, phone, or personal interaction from either the patient or a third party payer to the patient’s account.
• Reviews patient insurance, communicates eligibility, benefits and coverage to patients including limitations, co-pays, deductibles, plan exclusions and patient responsibility.
• Assists with scheduling of OMFS referrals vai Healthview X
• Assists with Accounts Receivables ensuring outstanding insurance and patient balances are worked timely
• Performs necessary actions prior to patient check-in including but not limited to patient information verification, medical and dental insurance verification and collection of payment.
• Responsible for daily cash handling, including end of day reconciliation.
• Assists with scheduling appointments via in person or over the phone
• Provides excellent customer service to patients
• Serves as the primary contact for patient questions
• Responsible for reviewing patient treatment plans, verifying insurance coverage, explaining insurance benefit breakdowns and patient responsibility
• Conducts analysis on complex patient accounts
• Coordinates medical readiness by facilitating request of recent H& P notes, labs, imaging, etc. from primary care and specialists
• Assists in financial readiness prior to surgery, ensures all deductibles, copayments and coinsurances have been collected.
• Responsible for sending out clinic letters in accordance per the OMFS clinic policies
• Other duties as assigned.

Minimum Qualifications:

1. High school graduation or equivalent.
2. One year (12 months) of experience comparable to that performed at the Dental Clinic Clerk I level of this series https://www.sucss.illinois.gov/pages/classspec/ViewSeries.aspx?tblCS_SeriesID=103
3. Bilingual - Must be fluent in Spanish, able to read, write and speak Spanish.

Working Conditions:

(Fast paced) clinic environment. (Some stress may occur) Regular travel not expected but may occur occasionally around previously scheduled events. Requires sitting for extended periods of time, standing, visual acumen, manual dexterity and fingering for working with computer key boards.

• Ability to work under pressure in a busy clinical environment where interruptions are frequent and assigned responsibilities are varied.
• Skill in reading, comprehending and following complex instructions.
• Ability to multitask and prioritize workload.
• Ability to effectively interact with patients, faculty, staff, and students in addition to individuals outside the University community, in positive manner, to achieve customer satisfaction.
• Job requires mental and physical stamina for effective interaction with various people and efficient completions of assigned responsibilities.
• Clinic is highly technical with a significant reliance on computer technology.

To Apply: For fullest consideration, please complete an online application by clicking the Apply for Position button below.

Please upload all valid certifications and transcripts within the document section of your online application. 

All civil service positions require an exam.  The exam for this position is a Credentials Assessment.  You will not be required to report in person for this exam.

Credential Assessment Exam Scoring Information:

You will not be required to report in person for this exam. The updated online application and all uploaded, relevant documents, such as a resume and/or college transcript will be used in the calculation of the exam score. These documents should be uploaded prior to the position close date. 

When completing your online application, please be sure to provide detailed information about your job knowledge and specific duties and responsibilities, as your qualifications for any Civil Service position will be primarily determined based on what is contained in the application. Dates of employment and if employed on a full or part time basis (including number of hours per week) must be indicated for each position held. Additional consideration will be given to supporting documentation i.e. resume, transcripts, licenses, and certifications so please be sure to attach all applicable documents.

If a degree or college coursework is required, you must provide official transcripts.

Transcripts/Licenses/Certifications MUST be uploaded electronically to your online application through the "Documents" page on the Civil Service Employment Application (page 4). Be sure to select the appropriate document type before uploading the document.

If your educational institution provides electronic transcripts, please have them sent to joannes@uic.edu.

If your educational institution doesn’t provide electronic transcripts, they must mail the transcripts to:

University of Illinois at Chicago
Recruitment and Staffing
Human Resources Building Room 109
715 S. Wood Street M/C 862
Chicago IL 60612
Attn: C47773 - Dental Clinic Clerk II - JKN

If an application and all applicable forms, transcripts, and supporting documents are not submitted by the close date, the applicant/employee will not be considered for this position and will be denied. 

For fullest consideration, the above mentioned requirements must be submitted no later than Friday, February 26, 2021. 

We appreciate your interest in employment at the University of Illinois at Chicago. 

The University of Illinois is an Affirmative Action/Equal Opportunity Employer.