Job Summary

The University of Illinois UI-Health is seeking a full time Customer Service Assistant to join the Ambulatory Service Off-Site Department.

The position will be under direct supervision and performs basic customer service functions, including information services, initial documentation related to problems/complaints, payment processing and assistance with the departmental customer satisfaction and performance improvement programs.

This position requires the ability to communicate Bilingually in Spanish verbally and in writing.

Job Requirements and Duties

A. Information Services:

• Communicate verbally and in writing in Spanish.
• Respond to routine inquiries related to office functions, personnel, and scope of services available
• Enter/retrieve information from electronic/manual data systems
• Manage initial call intake for the department, routes calls and messages appropriately and efficiently.
• Assist other staff with office reception and related support
• Distribute information related to departmental activities, policies, and other material to other affected departments
• Conduct basic level assessment of customer service needs and decides to ensure needs are met
• Consult with related departments to coordinate staff schedules and meeting room availability
• Collect and verifies preliminary customer information to expedite delivery of services.

B. Customer Satisfaction:

• Collect customer payment and processes. Reconcile payments.
  Schedules patient appointments.
• Communicates verbally and in writing in Spanish to serve a large segment of the patient population.

C. Complaint Processing:

• Receive, documents, and routes routine complaints received
• Produce/format correspondence for follow-through of complaints received

D. Performance Improvement

• Assist with maintenance of departmental performance improvement documentation
• Participate on departmental and/or interdepartmental performance improvement teams

E. Other related duties as assigned

Minimum Acceptable Qualifications

1. High school graduation or equivalent
2. Any combination totaling 18 months from the following categories:

• Responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience

OR

• College coursework as measured by the following conversion table or its proportional equivalent:

• 30 semester hours equals 1 year (12 months)
• 60 semester hours equals 2 years (24 months)

Qualified applicants will be required to successfully pass the civil service exam for this classification. Exam will be administered at the UIC Human Resource Building

To Apply: For fullest consideration, please complete an online application by clicking the Apply for Position button below.

Please upload all valid certifications and transcripts within the document section of your online application. Documentation of high school completion (official transcripts, copy of diploma or GED certificate) is required in order to be eligible for this position within the University of Illinois Hospital and Health Sciences System.

The updated online application and all uploaded, relevant documents, such as a resume and/or college transcript will be used in the calculation of the exam score. These documents should be uploaded prior to the position close date. 

When completing your online application, please be sure to provide detailed information about your job knowledge and specific duties and responsibilities, as your qualifications for any Civil Service position will be primarily determined based on what is contained in the application. Dates of employment and if employed on a full or part time basis (including number of hours per week) must be indicated for each position held. Additional consideration will be given to supporting documentation i.e. resume, transcripts, licenses, and certifications so please be sure to attach all applicable documents.

If a degree or college coursework is required, you must provide official transcripts.

Transcripts/Licenses/Certifications MUST be uploaded electronically to your online application through the "Documents" page on the Civil Service Employment Application (page 4). Be sure to select the appropriate document type before uploading the document.

If your educational institution provides electronic transcripts, please have them sent to jazmin@uic.edu

If your educational institution doesn’t provide electronic transcripts, they must mail the transcripts to:

University of Illinois at Chicago
Recruitment and Staffing
Human Resources Building Room 109
715 S. Wood Street M/C 862
Chicago IL 60612
Attn: HC5784- Customer Service Assistant-JA

If an application and all applicable forms, transcripts, and supporting documents are not submitted by the close date, the applicant/employee will not be considered for this position and will be denied. 

For fullest consideration, the above mentioned requirements must be submitted no later than Friday, April 9, 2021. 

We appreciate your interest in employment at the University of Illinois at Chicago. 

The University of Illinois is an Affirmative Action/Equal Opportunity Employer.  

This position requires Illinois residency within 180 days of the hire date.