Key Responsibilities and Duties

• Coordinate cancer genetics clinical services. Communicate with referred patients; conduct phone intake sessions; collect necessary medical records; obtain referrals and authorizations.  Provide initial pre-counseling education for patients about the purpose and process of genetic counseling and/or testing; prepare patients for genetic counseling visits by informing them of the information they need to collect in advance; and guide patients seeking genetic risk assessment and testing through the healthcare system.

• Schedule cancer genetic services, including initial and follow-up appointments with genetic counselors, medical oncologists, and other providers.  Coordinate testing with outside laboratories.  Provide navigation services and mitigate barriers patients face in attending visits, e.g., assist in arranging transportation.  Utilize interventions and strategies appropriate to the population, i.e., taking into account culture, SES, language, age, gender, etc.  Track patient’s progress through the assessment, testing, and follow-up process, maintaining contact with patients and medical providers to determine whether patients received recommended services.

• Develop relationships, facilitate interaction and communication with internal and external referring providers, nurses, staff, trainees, and others involved in the care of cancer genetics patients.  Facilitate delivery of follow-up letters, clinical summaries, and other materials to referring providers.  Serve as point person for questions on cancer genetics services available at UI Health.  Coordinate, attend, and participate in professional educational, community outreach, engagement, and awareness events.

• Provide logistical support for expanding the cancer genetic risk screening program using CancerIQ® and/or other systems.  Collect and manage data for quality reporting and other programmatic needs using CancerIQ®, REDCap, Microsoft® Excel, and/or other databases and registries.  Collect and report programmatic data such as but not limited to volumes, uptake, attrition, referral sources, and outcomes.

• Provide primary administrative and communications support to genetic counselors.  Attend regular meetings with genetic counselors and medical director.  Gain knowledge about the UIC system and services.

• Performs other duties and special projects as assigned.

Minimum Acceptable Qualifications Required

High School graduation or equivalent.

• Any Combination:

1. Progressively responsible experience in patient services work (such as admissions, billing, collection, and/or interviewing) in a hospital and
2. College credit for coursework in business, finance, public administration, or social science which totals three years; with a minimum of two years of experience.

• College credit must be evaluated on the basis of one semester hour being equivalent to 1.5 months of experience.

Preferred Experience

•  Knowledge of communities in the UIH catchment area; knowledge of community resources and of hospital processes, structure, and function; knowledge of payor practices and requirements.
• Demonstrated organizational skill; proactive; responsible for completing work accurately and on time.
• Experience with clinical, spreadsheet, and database software.
• Excellent oral and written communication skills and customer relation skills for assisting patients, families, and healthcare team in person and by phone.  Demonstrated ability to work effectively in a team environment; excellent interpersonal skills.
• Spanish language skills desirable but not required.
• Bachelor’s degree or higher.

To Apply: For fullest consideration, please complete an online application by clicking the Apply for Position button below.

Please upload all valid certifications and transcripts within the document section of your online application. Documentation of high school completion (official transcripts, copy of diploma or GED certificate) is required in order to be eligible for this position within the University of Illinois Hospital and Health Sciences System.

All civil service positions require an exam.  The exam for this position is a Credentials Assessment.  You will not be required to report in person for this exam.

Credential Assessment Exam Scoring Information:

When completing your online application, please be sure to provide detailed information about your job knowledge and specific duties and responsibilities, as your qualifications for any Civil Service position will be primarily determined based on what is contained in the application. Dates of employment and if employed on a full or part time basis (including number of hours per week) must be indicated for each position held. Additional consideration will be given to supporting documentation i.e. resume, transcripts, licenses, and certifications so please be sure to attach all applicable documents.

If a degree or college coursework is required, you must provide official transcripts.

Transcripts/Licenses/Certifications MUST be uploaded electronically to your online application through the "Documents" page on the Civil Service Employment Application (page 4). Be sure to select the appropriate document type before uploading the document.

If your educational institution provides electronic transcripts, please have them sent to alsera@uic.edu

If your educational institution doesn’t provide electronic transcripts, they must mail the transcripts to:

University of Illinois at Chicago
Recruitment and Staffing
Human Resources Building Room 109
715 S. Wood Street M/C 862
Chicago IL 60612
Attn: HB0084- Patient Services Specialist -AH 

If an application and all applicable forms, transcripts, and supporting documents are not submitted by the close date, the applicant/employee will not be considered for this position and will be denied. 

For fullest consideration,, the above mentioned requirements must be submitted no later than Wednesday, January 27, 2021.

We appreciate your interest in employment at the University of Illinois at Chicago. 

The University of Illinois is an Affirmative Action/Equal Opportunity Employer.  

This position requires Illinois residency within 180 days of the hire date.