Customer Service Assistant (Transplant Assistant) is responsible for clerical and intake information of transplant patients. Duties include obtaining answering phones. securing insurance information, scheduling transplant evaluations, dialysis units and patients many of whom are from a largely Spanish speaking population. The Transplant Assistant also collaborates with the transplant coordinator’s in maintaining update information on patients.  High volume of calls.

Responsible for monitoring and sending necessary transplant work up materials, e.g., transplant work up sheets. patient questionnaires, release of records forms, etc.

Coordinate and schedule initial compatibility testing; Coordinate referral of living donor for medical evaluation; Collect information from living donor medical evaluation for review by transplant coordinator; Coordinate and schedule final compatibility testing; Enter and update patient information into the Transplant database.

Other administrative and support duties as assigned (daily phone activity, faxing, copying, etc)

Obtain all demographic and financial information. Enter Patient demographics and financial information in UIC's Patient Management System and the Transplant database. Provide copy of intake screen to transplant coordinator. Assign the patient to the pre-transplant and financial coordinators.

Schedule patient for pre-transplant evaluation. Enter patient into scheduling system.

Communicate with physicians, secretaries, and clinic scheduling secretary to inform them of upcoming week's evaluations.

Provide documentation to the transplant coordinator prior to transplant evaluation for review.

Communicate with patient to insure evaluation appointment is kept.

Complete patient registration worksheet and communicate with the pre-registration department to facilitate patient's registration for pre-transplant evaluation.

Investigate fails, cancels, and shows from the previous week. Reschedule appointments.

Continually follow up on request to obtain reports prior to evaluation; document actions taken.

Responsible for follow up, correspondence, and documentation of authorization status.

Compose and/or type correspondence, in-service material, etc. and proof read same.

1. High school graduation or equivalent

2. Any combination totaling 18 months from the following categories:
a. responsible work experience in customer services, public relations, office administration, business and financial operations, healthcare administration or other closely related experience
OR
b. college coursework as measured by the following conversion table or its proportional equivalent:
i. 30 semester hours equals 1 year (12 months)
ii. 60 semester hours equals 2 years (24 months)

Bilingual preferred (Spanish)