Job Summary:

The College of Nursing, Practice, Policy and Partnerships is looking for a Medical Office Assistant for a Civil Service Contract by Location appointment.  The contract location is at Miles Square Health Center - Humbolt Park 3240 W. Division, Chicago, IL 60654

This position’s primary function is ambulatory receptionist duties for all staff, patients and visitors for our Miles Square Humboldt Park Clinic. The position includes general reception duties, scheduling, patient registration, monitoring patient flow, and general department duties identified by assigned site to maintain a clean and safe environment.

Key Responsibilities/Duties:

• Manages patient flow through by registering or visit notification in the Cerner Patient Access Management System (PAM), arriving patients in the Cerner Scheduling System and monitoring how long patients are waiting.
• Schedules patients using Cerner Scheduling System and registers patients using PAM. Includes patient reminder phone calls and follow-up on missed appointments as assigned. Educate and informs patients of UI Health patient portal, registers and/or assist patient with patient portal registration.
• Reviews insurance eligibility, confirms insurance is active and the appropriate insurance plan is selected in (PAM).
• Contacts insurance companies and case managers to obtain authorization for treatment and provides necessary documentation to complete the process as it relates to medical coverage for scheduled services.
• Provide financial counseling services, including, but not limited to grant funded application assistance, conduct fee assessments and sliding fee scale determinations as appropriate and necessary. Informs new patients of institutional and/or unit billing/payment/insurance procedures and guidelines.
• Communicate the cost of services and billing policies to patients; collect co-pays, deductibles, and fee assessments from patients as appropriate and documents/scans/populate collected fees in appropriate software at time of service. Enter charges for services rendered within the prescribed time period.
• Manage initial call intake for Miles Square Humboldt Park Clinic (MSHPC); route calls and messages to appropriate individuals/departments. Respond to complex inquiries from clients in order to provide or clarify information on departmental services, policies, and procedures.
• Participate in orientation of new patients to MSHPC; ensure that the patient receives new patient materials and information pertinent to MSHPC policies on sliding fee scale, hours of operation, etc.
• Receive, log, and appropriately route complaints at the departmental level, including reporting client feedback and suggestions to higher level personnel in the event that a customer service issue cannot be resolved at the incumbent’s level. Assist in conducting primary research on complaints received.
• Participate in cross-functional continuous quality improvement and corporate compliance teams; consult with related departments to coordinate seamless access to services.
• Prepares daily receipt log and cash reconciliation sheet at the end of each day; closes out cash register, credit card, and/or other payment receiving systems.
• Monitors and responds to E-Care Next worklist daily, resolves eligibility discrepancies, provides update to Cerner Patient Access Management (PAM).
• Conduct inventory and order supplies; attend all departmental staff meetings, registration forums, and perform other duties and/or projects as assigned.

Minimum Acceptable Qualifications:

High school diploma or equivalent/GED.

Preferred Qualifications:

1. Knowledge of administration and clerical procedures and systems such as word processing, managing files, and records, etc.
2. Knowledge of customer and personal service
3. Written and oral communication skills
4. Basic computer skills.
5. Ability to effectively communicate with staff members throughout the hospital, patients and families, and volunteers and students.
6. Ability to work under pressure and amid interruptions.
7. Ability to read, comprehend and follow complex instructions.
8. Ability to work with persons from a variety of cultural, economic and educational background.
9. Data entry ability.
10. Ability to perform simple calculations (e.g., adding, subtracting, and totaling).

To Apply: For fullest consideration, please complete send the following documents directly to Nittin Thachet at nthach1@uic.edu  no later than 5:00 pm Friday 12/6/2019.

• Resume
• Cover Letter

For fullest consideration, your resume and cover leter must be submitted to Nittin Thachet no later than 5:00 pm Friday 12/6/2019.

We appreciate your interest in employment at the University of Illinois at Chicago. 

The University of Illinois is an Affirmative Action/Equal Opportunity Employer.