Police Telecommunicators receive, interpret and process calls regarding emergency and non-emergency situations to appropriate and/or supporting agencies that includes: UIH Hospital Security, University Police, University Facilities, Fire/EMS and Chicago Police Department. Police Telecommunicators work under general supervision of higher level personnel.
 
 

50%:   Receives and interprets in-coming calls regarding complaints, inquiries and reports of emergency and non-emergency situations: logs, coordinates, disseminates and maintains records of messages.

25%:  Operate and monitor access control system, surveillance videos, public safety app and the University fire/security alarm system; dispatches firefighters or police officers as necessary or dispatch police, fire/EMS as necessary.

10%:  Creation, modification, and cancellation of LEADS files.

5%:  May notify of local weather warning system and broadcast severe weather notices as directed.

5%:  Control access to police station by requiring proper identification for visitors.

5%:  Performs related duties as assigned.

Required Minimum Acceptable Qualifications:

1. No record of conviction of a felony or a crime involving moral turpitude.

2. High School graduation or GED. (HS diploma, GED certificate or College Transcript must be uploaded)

Preferred Qualifications:

1-2 years of experience in a call center environment or a high stress environment working with the public.

KNOWLEDGE:

• English Language – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Telecommunications - Knowledge of transmitting on and the operation of telecommunications systems.
• Geography – Knowledge of principles and methods for describing the features of natural and man-made locations including their physical characteristics, locations, and interrelationships.
• Public Safety and Security – Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
• Law and Government – Knowledge of law enforcement, emergency services, and legal terminology.
• Working knowledge of National Incident Management System (NIMS) and / or Incident Management Systems (ICS).

SKILLS:

• Customer and Personal Service -  Demonstrates the ability to provide customer and personal services through executing needs assessment and meeting quality standards for service.
• Clerical/Computers and Electronics – Demonstrates the ability to operate computer hardware and software, including applications and programs, as well as managing files and records.
• Oral Comprehension – Understands information and ideas presented through spoken words and sentences.

ABILITIES:

• Reading Comprehension – Understanding written sentences and paragraphs in work related documents.
• Oral Expression – Communicates information and ideas in speaking so others will understand.
• Speech Clarity – Speaks clearly so others can understand you.
• Speech Recognition – The ability to identify and understand the speech of another person.
• Ability to work under stress and exercise sound judgment in emergency situations, adjusting quickly to changing situations required.
• Deductive Reasoning – The ability to apply general rules to specific problems to produce answers that make sense.
• Inductive Reasoning – The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
• Information Ordering – The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules.
• Active Learning – Understanding the implications of new information for both current and future problem-solving and decision-making.

To Apply: For fullest consideration, please complete an online application by clicking the Apply for Position button below.

Please upload all valid certifications and transcripts within the document section of your online application. Documentation of high school completion (official transcripts, copy of diploma or GED certificate) is required in order to be eligible for this position.

All civil service positions require an exam.  You will be required to report in person for this exam.

When completing your online application, please be sure to provide detailed information about your job knowledge and specific duties and responsibilities, as your qualifications for any Civil Service position will be primarily determined based on what is contained in the application. Dates of employment and if employed on a full or part time basis (including number of hours per week) must be indicated for each position held. Additional consideration will be given to supporting documentation i.e. resume, transcripts, licenses, and certifications so please be sure to attach all applicable documents.

If a degree or college coursework is required, you must provide official transcripts.

Transcripts/Licenses/Certifications MUST be uploaded electronically to your online application through the "Documents" page on the Civil Service Employment Application (page 4). Be sure to select the appropriate document type before uploading the document.

If your educational institution provides electronic transcripts, please have them sent to mbargans@uic.edu.

If your educational institution doesn’t provide electronic transcripts, they must mail the transcripts to:

University of Illinois at Chicago
Recruitment and Staffing
Human Resources Building Room 109
715 S. Wood Street M/C 862
Chicago IL 60612
Attn: CA8008 - Police Telecommunicator - MB 

If an application and all applicable forms, transcripts, and supporting documents are not submitted by the close date, the applicant/employee will not be considered for this position and will be denied. 

For fullest consideration, the above mentioned requirements must be submitted no later than 2/5/2021. 

We appreciate your interest in employment at the University of Illinois at Chicago. 

The University of Illinois is an Affirmative Action/Equal Opportunity Employer.