The University of Illinois Hospital & Health Sciences System (UI Health) is seeking to fill the position of IT Manager/Administrative Coordinator (Identity and Access Management Team Lead) for the Information Technology Services department.  The IAM team lead is responsible for the overall direction, development, enhancement and maintenance of the enterprise identity and access management program. The IAM manager oversees the operation of the IAM team to ensure the team members have the appropriate tools and processes in place to meet the enterprise network digital identity needs in a timely manner, including third-party needs. This requires working closely with different business units, application owners, stakeholders, and contractors/vendors to understand the network digital identity needs. The IAM team lead manages third-party vendor risk for vendors who receive patients’ information from UI Health.

The IAM manager is required to stay abreast of new IAM trends and technologies to maintain an effective IAM program. To ensure enterprise access needs can be addressed promptly on 24x7 basis, the IAM manager develops processes and procedures to ensure collaboration between the Help Desk and the on-call IAM team member. The IAM manager provides metrics and reports to evaluate the success of the IAM program and the IAM team performance.

• Manage the operation of the IAM team
• Collaborate with human resources, business units, and other IT teams to architect and maintain a role-based access control (RBAC) program
• Partner with business units’ access requestors and stakeholders to understand digital identity needs and ensure the identity and access program is meeting expectations
• Ensure team members are addressing digital identity needs access according to defined policies and procedures 
• Assist with the development and maintenance of access and network digital identity related policies and procedures
• Analyze and improves existing solutions, streamline processes, and recommend upgrades to Access Management services to improve end user experience and productivity
• Develop and maintain a digital identity usage and privileges audit program, including periodic digital identity reviews
• Implement and maintain identity and access management tools: access request form, identity and governance administration system, account provisioning, multi-factor authentication, password management, remote access, and privileged account management
• Develop and lead identity and access management projects and initiatives
• Develop and lead IAM strategies
• Participate in IAM projects and initiatives at the University level
• Research and stay abreast of new IAM trends and technologies
• Accurately maintain all documentation as it relates to configuration, processes, service records, administration manuals, job instructions, support contacts etc.
• Generate results through others (such as partners, vendors, contractors)
• Mentorship of team members
• Provide performance reports and metrics to senior management
• Manage problems and problem escalations in accordance with ITIL standards
• Provide 24x7 support on a rotating schedule
• Work with departments and purchasing office to create and maintain a list of vendors who receive patients’ information from UI Health
• Facilitate completion of tasks involved in assessing the risk of third-party vendors who receive patients’ information from UI Health
• Other duties as assigned

Minimum Acceptable Qualifications

• Bachelor degree preferred in a relevant discipline
• Minimum 6 years progressively more responsible IT experience, of which a minimum of 2 years’ experience is in a Supervisory or Lead Worker capacity
• Demonstrated experience in assessing, monitoring and maintaining, and evaluating information security policies and systems, including hardware, firmware and software; ensure that clinical and financial information is secure in accordance with established standards and regulatory requirements. Also demonstrated planning, maintaining, implementing and evaluating the secure management of electronic data whether at rest, in motion or in use.
• Identity and Access Management experience, Process development and improvement experience.

This position requires Illinois residency within 180 days of the hire date

Preferred Qualifications

• Bachelor’s Degree in Computer Science, Information Systems or equivalent on the job experience 
• 2+ years of system access management and leadership work experience
• Good management, communication and customer service skills
• Knowledge of Privileged Access Manager solutions
• Knowledge of Multi-factor authentication platforms
• Knowledge of single sign-on (SSO), SAML, LDAP, pass-through authentication, and other industry authentication solutions
• Experience with ITSM solutions (ServiceNow) including Incident Management, Problem Management, Change Management 
• Experience with Microsoft Office Suite products (Excel, Word, PowerPoint, Visio)
• Highly effective verbal and written communication skills; ability to explain technical information in non-technical language to drive progress
• Identity and access management experience in healthcare
• Scripting (PowerShell, VBScript, JavaScript) and programming (C#, Java) skills 

To Apply: For fullest consideration, please fully complete an online application by clicking the Apply for Position button below.

Fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections.

You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the document section of your online application.

All civil service positions require an exam.  The exam for this position is a Credentials Assessment.  You will not be required to report in person for this exam.

Credential Assessment Exam Scoring Information:

You will not be required to report in person for this exam. The updated online application and all uploaded, relevant documents, such as a resume, college transcript, certifications and licensures will be used in the calculation of the exam score. These documents should be uploaded prior to the position close date.

When completing your online application, please be sure to provide detailed information about your job knowledge and specific duties and responsibilities, as your qualifications for any Civil Service position will be primarily determined based on what is contained in the application. Dates of employment and if employed on a full or part time basis (including number of hours per week) must be indicated for each position held. Additional consideration will be given to supporting documentation i.e. resume, transcripts, licenses, and certifications so please be sure to attach all applicable documents.

For additional information regarding this position please contact Latrice Nurse at lnurse@uic.edu.

If an application is not fully completed and submitted by the close date, the applicant/employee will not be considered for this position.

For fullest consideration, the above mentioned requirements must be submitted no later than 6/23/2022.

We appreciate your interest in employment at the University of Illinois at Chicago.

The University of Illinois is an Affirmative Action/Equal Opportunity Employer.

University of Illinois faculty, staff and students are required to be fully vaccinated against COVID-19. If you are not able to receive the vaccine for medical or religious reasons, you may seek approval for an exemption in accordance with applicable University processes.

For classifications that require a degree as part of the minimum qualifications, a degree verification will be required before any offers of employment are extended.