The University of Illinois at Chicago, Hospital and Health Sciences System is searching for a qualified candidate to fill the role of Organizational Quality Coordinator. An employee at this level, under the general supervision of higher level personnel, is an experienced quality specialist with responsibility for team and project management of quality improvement initiatives at the organizational level, including high-profile, strategic aims.This role will  provide expertise in the areas of process improvement and change management to staff at all levels of Hospital & Health Systems, to achieve its mission of providing high quality, cost-effective healthcare.

An employee at this level, under the general supervision of higher level personnel, is an experienced quality specialist with responsibility for team and project management of quality improvement initiatives at the organizational level, including high-profile, strategic aims.  The scope and scale of projects at this level require advanced project management, analytical, and performance improvement skills, utilizing systems thinking.

An Organizational Quality Coordinator typically:

1. Serves as the Project Leader for one or more initiatives identified by senior leadership and the organizational quality committee

2. Understands the stages of group development and is able to develop the team’s capacity to collaborate and achieve sustainable improvement

3. Uses extensive performance improvement knowledge to coach team members through the phases of the improvement initiative, defining the aims, securing baseline performance data, analyzing the data, identifying and selecting changes to improve the system, testing the changes, incrementally implementing the successful change(s), and sustaining improvement using improvement methodologies and tools, such as the Model for Improvement, rapid cycle improvement, human factors training, and/or Lean Six Sigma

4. Educates team members and staff who touch the identified initiative/system, providing just in time training using adult learning techniques

5. Incorporates best practices into action plans to achieve the desired outcomes, drawing on current research findings

6. Leads by example to develop multi-disciplinary, cross-functional team capacity to perform improvement projects independently, illustrating the proper use of methodology and tools as the project proceeds through its phases

Minimum Acceptable Qualifications 

CREDENTIALS TO BE VERIFIED BY PLACEMENT OFFICER

1. Bachelor’s degree as required by the position to be filled in the area of specialization inherent in the position may be required

2. Current/Valid certification as a Certified Professional in Healthcare Quality (CPHQ)

3. Four (4) years (48 months) of Quality Improvement (QI) work experience performing work in a clinical or healthcare related field equivalent to the duties comparable to the lower level of this series

**Applicants possessing a Master's degree, in a closely related field, meet the requirements for #1 above.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs)

1. Knowledge of “systems thinking” and ability to lead and train multidisciplinary teams
2. Knowledge of computer skills including Word, Excel, and PowerPoint
3. Knowledge of process improvement methodology and tools
4. Knowledge of data collection methodology
5. Knowledge of basic statistical process control components
6. Knowledge of benchmarking tools and best practices
7. Project management and change management skills
8. Problem-solving and team facilitation skills
9. Skill using CQI tools and techniques
10. Strong analytical skills
11. Ability to train, present to small and large groups
12. Ability to act as a consultant to clinicians and non-clinicians
13. Ability to communicate effectively both verbally and in writing.
14. Ability to identify and analyze group dynamics and to recommend interventions in collaboration with peers
15. Ability to apply knowledge of the stages of group development to advance team collaboration and effectiveness
16. Ability to effectively manage complex, multi-phased projects and cross-functional teams to meet organizational deadlines and targets
17. Ability to communicate effectively both verbally and in writing.
18. Capacity to engage staff and inspire accountability

Preferred Qualifications

Clinical background

To Apply: For fullest consideration, please fully complete an online application by clicking the Apply for Position button below.

Fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections.

You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the document section of your online application.

All civil service positions require an exam.  The exam for this position is a Credentials Assessment.  You will not be required to report in person for this exam.

Credential Assessment Exam Scoring Information:

You will not be required to report in person for this exam. The updated online application and all uploaded, relevant documents, such as a resume, college transcript, certifications and licensures will be used in the calculation of the exam score. These documents should be uploaded prior to the position close date.

When completing your online application, please be sure to provide detailed information about your job knowledge and specific duties and responsibilities, as your qualifications for any Civil Service position will be primarily determined based on what is contained in the application. Dates of employment and if employed on a full or part time basis (including number of hours per week) must be indicated for each position held. Additional consideration will be given to supporting documentation i.e. resume, transcripts, licenses, and certifications so please be sure to attach all applicable documents.

For additional information regarding this position please contact kbridgey@uic.edu.

If an application is not fully completed and submitted by the close date, the applicant/employee will not be considered for this position.

For fullest consideration, the above mentioned requirements must be submitted no later than Friday, June 24, 2022.

We appreciate your interest in employment at the University of Illinois at Chicago.

The University of Illinois is an Affirmative Action/Equal Opportunity Employer.

This position requires Illinois residency within 180 days of the hire date.

University of Illinois faculty, staff and students are required to be fully vaccinated against COVID-19. If you are not able to receive the vaccine for medical or religious reasons, you may seek approval for an exemption in accordance with applicable University processes.

For classifications that require a degree as part of the minimum qualifications, a degree verification will be required before any offers of employment are extended.