Job Summary:

UI Health is seeking a Medical Social Associate (Case Management Assistant) to join the Health Social Work team.

Reporting to the Director, Health Social Work. The Medical Social Associate acts as the primary contact for patient engagement with access to care, post-acute referrals, referrals to community-based resources and support, responsible for ongoing relationships with the healthcare community and ambulatory sites of care. The Associate will be responsible for evaluating/improving processes to access health care at UIH and within the community, identifying best practices that can be replicated, and providing excellent care.  They provide a variety of support services to the technical, professional, administrative or management operations of an organization.

Key Responsibilities:

• Facilitate discharge planning referrals, review worklist.  Partner with social worker and case manager as necessary to ensure successful referrals
• Provide patient/family with facility and agency lists, quality measures, and other pertinent information to support patient choice, and document such
• Guide patients through the health care system and assesses and resolves barriers to placement
• Assist patients in accessing services and programs at UIH and within the community; assists with setting up transportation if needed
• Facilitates patient interaction and communication with healthcare staff and providers
• Able to personally speak with constituents to assess their barriers in accessing care, through a state wide referral system. Work with patients to create a plan to reduce those barriers. Help provide the services and support that the patients and their families may require, including care coordination .
• Provide clerical support for patient discharges, arrange transportation
• Request and document Determination of Need referrals
• Comprehensively provides or recommends social service and private financial support to assure patients’ medication is affordable, resulting in greater clinical compliance to treatments and services.
• Attends committee meetings, medical rounds, and other planning/organizational meetings as requested.
• Identify and develop relationships with other referral sources.
• Participates in quality improvement initiatives and assists in collecting data regarding quality measures
• Identify gaps in resources offered and work within the community to bridge those gaps.
• Conduct follow-up calls to patients, families and caregivers as indicated
• Utilizes evidence/best practices when developing patient education materials
• Advises underinsured patients to take corrective actions to enhance their insurance coverage.
• Performs quality control review of a variety of administrative documents or transactions.
• Complete Assessments for various Diagnostic issues, such as Stroke, HIV, Homelessness, RISK for Readmissions, etc.
• Other Duties as assigned

Minimum Qualifications Required:

1. A. Bachelor's degree with a major in the social or behavioral science or related health specialty from an accredited college or university.
    

OR

B. Master's degree in social or behavioral science or related health specialty area from an accredited college or university.

2. One (1) year (12 months) of progressively more responsible full-time experience in the practice of social services/ agencies or medical/clinical setting maintaining acceptable standards of social work practices

Preferred Qualifications:

• Bilingual language skills in Spanish/English
• Basic knowledge of public healthcare programs
• Demonstrated skill in interview techniques of social work

To Apply: For fullest consideration, please complete an online application by clicking the Apply for Position button below.

Fully complete and submit all sections of the online application including adding your full work history with specific duties and responsibilities for each position held.  Fully complete the education section and upload your transcripts.

Please upload all valid certifications and transcripts within the document section of your online application.

All civil service positions require an exam.  The exam for this position is a Credentials Assessment.  You will not be required to report in person for this exam.

Credential Assessment Exam Scoring Information:

You will not be required to report in person for this exam. The updated online application and all uploaded, relevant documents, such as a resume and/or college transcript will be used in the calculation of the exam score. These documents should be uploaded prior to the position close date. 

When completing your online application, please be sure to provide detailed information about your job knowledge and specific duties and responsibilities, as your qualifications for any Civil Service position will be primarily determined based on what is contained in the application. Dates of employment and if employed on a full or part time basis (including number of hours per week) must be indicated for each position held. Additional consideration will be given to supporting documentation i.e. resume, transcripts, licenses, and certifications so please be sure to attach all applicable documents.

If a degree or college coursework is required, you must provide official transcripts.

Transcripts/Licenses/Certifications MUST be uploaded electronically to your online application through the "Documents" page on the Civil Service Employment Application (page 4). Be sure to select the appropriate document type before uploading the document.

If your educational institution provides electronic transcripts, please have them sent to hross@uic.edu

If an application and all applicable forms, transcripts, and supporting documents are not submitted by the close date, the applicant/employee will not be considered for this position and will be denied. 

For fullest consideration, the above mentioned requirements must be submitted no later than 2/24/2021. 

We appreciate your interest in employment at the University of Illinois at Chicago. 

The University of Illinois is an Affirmative Action/Equal Opportunity Employer.  

This position requires Illinois residency within 180 days of the hire date.