This position’s primary function is receptionist duties for all staff, patients and visitors to Rehabilitation Services Department.  The position includes general reception duties, scheduling, monitoring patient flow, process authorization for treatment with third party payers and general department duties to maintain a clean and safe environment.

Manages patient flow through by registering or visit notification in the Patient Registration System, arriving patients in the EHR Scheduling System and monitoring how long patient are waiting. 

Schedules patients using EHR Scheduling System. 

Answers the telephone for all staff for the PT/OT Department and takes appropriate action (may be taking a message, may be acting to provide the information or assistance needed, scheduling or rescheduling patients). 

Contacts insurance companies and case managers to obtain authorization for treatment and provides necessary documentation to complete the process.

Completes additional clerical tasks such as distributing mail, photocopying, filing and data entry.

Completes additional departmental tasks such as straightening up patient care and waiting areas and preparing work space for the next day.

Other related duties as assigned.

High school diploma or equivalent/GED
 
2.        Any one or any combination of the following, totaling one (1) year (12 months), from the categories below:
 
a)            work experience comparable to that performed at the Medical Office Assistant level or in other positions of comparable responsibility
 b)        work experience in a health care facility such as a doctor’s, dentist’s or hospital’s office; which involved record keeping; working with the public, direct patient contact, answering telephones and working with medical terminology
  c)        graduation from an accredited medical secretarial or paramedical program (such as nursing assistant, medical assistant or medical secretary)
 
KNOWLEDGE, SKILLS AND ABILITIES (KSAs)
 
1.        Working knowledge of medical terminology
 2.        Knowledge of computers and data entry
 3.        Skill in reading, comprehending and following complex instructions
 4.        Organization skills, including time management and work flow
 5.        Oral and written communication skills
 6.        Ability to interact with and assist patients and their families
 7.        Ability to adapt and work under pressure and amid interruptions
 8.        Ability to work with people from a variety or cultural economic and educational backgrounds
 9.        Ability to use a medical dictionary
 10.      Ability to keep patient information confidential
 11.      Ability to perform routine keyboarding accurately
 12.      Ability to establish priorities and function independently
 13.      Ability to lift 15 pounds of medical records
 14.      Ability to perform simple calculations (such as adding, subtracting, and totaling)
 15.      Ability to function as a part of a team